For those still beginning in the I.T. field, ITIL may not mean a thing. It stands for Information Technology Infrastructure Library, a set of concepts and exercises for managing IT. It was generated in the 1980s when the then-called Central Computer and Telecommunications Agency (CCTA), now titled Office of Government Commerce (OGC), was instructed to make an approach for effective and cost effective use of IT resources. They needed an approach that is independent on any provider; thus, resulting in ITIL.
ITIL is now applied around the world for over 20 years.
The concept provides thorough account of IT practices that any IT organization may use. It offers a common framework for all the activities of an IT department, of which activities are split into procedures that provide framework to make the IT service more mature. The approach identifies what must be included in the IT Service Management to give the required IT services.
The concept addresses 5 components. The first one of the elements is the business perspective, wherein it focuses on areas such as partnership, adapting the business to change, business continuity management, outsourcing, and surviving changes.
IT infrastructure management is another element. It addresses areas such as systems and environmental management, network service and operations management, management of local processors, and computer installation and acceptance.
Another factor is application management, wherein ITIL stresses on software life cycle support and testing IT service of operations.
The elements of service delivery and service support is called its core.
So why use it? Businesses laud ITIL because of its cost-saving benefits. With the program, the provision of IT services are more customer-centric, plus the services are described clearer, in more details, and in an easier to understand language.
ITIL is also advantageous to IT organizations as they become capable and develop a clearer structure. It gives a consistent frame of reference for communications within the organization and with suppliers likewise. The great thing about this is that not only is it customer-focused, it is concentrated on the corporate objectives too.
ITIL is now applied around the world for over 20 years.
The concept provides thorough account of IT practices that any IT organization may use. It offers a common framework for all the activities of an IT department, of which activities are split into procedures that provide framework to make the IT service more mature. The approach identifies what must be included in the IT Service Management to give the required IT services.
The concept addresses 5 components. The first one of the elements is the business perspective, wherein it focuses on areas such as partnership, adapting the business to change, business continuity management, outsourcing, and surviving changes.
IT infrastructure management is another element. It addresses areas such as systems and environmental management, network service and operations management, management of local processors, and computer installation and acceptance.
Another factor is application management, wherein ITIL stresses on software life cycle support and testing IT service of operations.
The elements of service delivery and service support is called its core.
So why use it? Businesses laud ITIL because of its cost-saving benefits. With the program, the provision of IT services are more customer-centric, plus the services are described clearer, in more details, and in an easier to understand language.
ITIL is also advantageous to IT organizations as they become capable and develop a clearer structure. It gives a consistent frame of reference for communications within the organization and with suppliers likewise. The great thing about this is that not only is it customer-focused, it is concentrated on the corporate objectives too.
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